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All products are in stock and ready to ship from our Wellington warehouse (with the exception of pre-ordered items, which are shown as back order).
Orders received before 3pm in most cases will be dispatched the same day. All orders received after 3pm will be dispatched the following business day. If an order is placed on the weekend or public holiday, please note dispatch will usually be the next working day.
Expect 1 to 3 working days for shipments to arrive.
Converted Limited can ship pretty much anywhere in the world. If your country is not listed as a ship-able address, please contact us.
Shipping is via DHL and takes 5 to 7 days.
Import duties and taxes are payable by the receiver. Please ensure you understand what these are before purchasing. Lekkie will not refund if you refuse your parcel because of the cost of import taxes and duties. Many countries threshold for import value is quite low. We ship with your invoice value so please check your countries customs website for more information.
If we’ve sent you an item which is different to what is listed on your invoice or the item arrived faulty we will happily exchange it and pay postage costs for returning the item.
Simply notify us within 7 days of receipt and we will organise the return and replacement.
In the case of a motor kit or battery please contact us and we will work through each problem on a case by case basis.
Returning product from overseas is a real challenge. Lets try to avoid it.
Please make sure you are ordering the correct part. If you are unsure, contact us, we can make sure you are getting the right part.
If you accidentally choose the wrong part, you can ship it back to us at your cost and pay the freight cost for the replacement parts. Or try and sell it and buy the correct part.
If the part you received is faulty, contact us and we will ship you a new part at our cost.
Converted Limited is committed to providing goods and services in accordance with all privacy regulations, including the policies advised by the Privacy Commissioner of New Zealand. Any information we collect from you will only be used for the purposes of conducting our business, improving our site, supplying you with our products and services and keeping you informed about aspects of our business that may be of interest to you.
We will not disclose, sell or lend your personal information to other companies or persons who are not part of our business group, unless we obtain your prior permission.
We collect personal information from you, including information about your:
We collect your personal information in order to:
Besides our staff, we share this information with:
We keep your information safe by using the latest industry software .
You have the right to ask for a copy of any personal information we hold about you, and to ask for it to be corrected if you think it is wrong. If you’d like to ask for a copy of your information, or to have it corrected, please contact us at [email protected], or 022 6922 966.
We use a secure payment processing system supplied by Windcave, Paymark and Paypal for processing credit card and PayPal payments.
The use of personal information includes, but is not limited to, sending emails to keep you informed of the status of your order.
You might also be prompted to subscribe to our newsletters and special offers but the decision for opting in or opting out to receive these newsletters is entirely up to your discretion. We respect your rights to not receive these communications and if you advise us of this we will adjust your account accordingly. Every newsletter we send includes a clear link to unsubscribe in the footer and once unsubscribed you will no longer receive them unless you re-subscribe at a later date.
All personal information submitted on converted.co.nz is secured using the latest Secure Sockets Layer (SSL) premium encryption technology. Protecting your privacy and personal information is of the highest importance to us and we have systems in place to prevent unauthorised access to and disclosure of your personal information.
Cookies & Analytics
As you browse our site a state of the art ecommerce personalisation tool uses first party cookies (which means you are not tracked across websites) and similar technologies to collect anonymous information regarding your use of the site. This information includes the products you viewed and pages you visited, products you added to cart or purchased and general information such as city level location and device type.
Social Media plugins like Facebook may also track usage via cookies.
Please contact us if you have any questions.
Phone 022 6922 966
Email: [email protected]