Warranty Terms

1. Subject to the terms and conditions set out below, Converted Limited agree to repair or replace the product or which it supplied to you at its own cost, in circumstances where the product does not perform in accordance with Converted Limited specifications during the products Warranty period.
2. The benefits provided to you by this contractual product warranty are in addition to other rights and remedies available to you under the law.
3. Proof of purchase (invoice or paid Order confirmation) must be provided when requesting service under the Standard warranty.
4. Converted Limited requires any customer requesting service under the Standard Warranties to comply with directions from Converted Limited staff in relation to troubleshooting any issue and facilitating any repair or replacement under these Warranty Terms and Conditions.
5. Where Products are already faulty or damaged upon delivery, photographic evidence of the damage must be submitted to Converted Limited via [email protected] before the Product will be repaired or replaced in accordance with these terms.
6. Converted Limited reserves the right to replace the Product or relevant part with the same or equivalent Product or part, rather than repair it. Where a replacement is provided, Converted Limited will determine, in its discretion, the closest Product within the then current range of Products offered by Converted Limited with which to replace the faulty or damaged Product. The replacement Product may differ with the replaced Product in size and specifications, at the reasonable election of Converted Limited. Converted Limited may replace parts with refurbished parts. Replacement of the Product or a part under the Standard Warranty does not extend or restart the Standard Warranty or Extended Warranty period.If Converted Limited is unable to repair or replace the Product, the customer will be provided with credit for Converted Limited store or may be refunded the price of the Product (at Converted Limited election). This credit or refund will be for the amount of the purchase price of the Product excluding the associated Delivery Cost. In the event that a replacement, refund, or store credit is provided as per section 6, the faulty item will become the property of Converted Limited.
7. Where Converted Limited authorises warranty service of a Product, Converted Limited will organise for our authorised courier to pick up the Product during business hours (between 9am and 5pm, Monday to Friday) and deliver it to the Converted Limited warehouse or an authorised Service Centre, provided that the Product is safely and securely packaged for safe transport. In this situation Converted Limited will cover the cost of transport of the serviced Product to and from the Customer.  Alternately, the Customer may post the Product as directed by Converted Limited if Converted Limited specifically authorises the Customer in writing to do so, in which case Converted Limited will refund the Customer the cost of the postage on provision of a scanned copy of the postage receipt.
8. The Customer is responsible to inspect all goods received from Converted Limited upon arrival. In instances where goods have been damaged in transit, the Customer must report this to Converted Limited within 3 days of receipt of the product. Failure to report physical damage on arrival within 3 days of receipt may result in denial of warranty for physical damage.

• Converted Limited reserves the right to determine which authorised service centre (including Converted Limited internal after sales service facility) is the appropriate service location in any particular circumstance.
• The Product will be at the Customer’s risk while in transit to and from the Lekkie Authorised Service Centre.
• Converted Limited may seek reimbursement of any costs incurred by us where the Product is found to be in good working order, or when it has been determined that the Standard Warranty not apply.
• Converted Limited reserves reasonable discretion to determine whether any Product is or is not performing in accordance with the Converted Limited specifications, subject to applicable law.
• The Standard Warranties are NOT transferable to a new owner of a Product originally purchased from Converted Limited.